Team & Service Policy

At WILSON CARGOCONVOY LLC, we believe that excellent products must be backed by exceptional people and service. This policy outlines our team’s commitment to customer satisfaction and the standards we maintain in delivering consistent, professional support.

1. Our Team

Our company is powered by a dedicated and experienced team with a strong background in product sourcing, kitchenware design, logistics, and customer service.

• Customer Support Specialists are trained to respond to inquiries with clarity, efficiency, and care.
• Product Experts ensure that every item we sell meets safety, durability, and usability standards.
• Logistics Coordinators oversee timely and secure delivery from our warehouse to your doorstep.
• Quality Control Inspectors regularly evaluate our inventory to prevent defects and ensure satisfaction.

We believe that teamwork, accountability, and respect are the foundation of everything we do.

2. Service Standards

We are committed to the following service principles:

• Timely Communication: We respond to all customer emails and phone inquiries within 24–48 business hours.
• Transparent Policies: Our return, shipping, and privacy policies are clearly stated and fairly enforced.
• Customer-Centered Solutions: We strive to resolve complaints quickly and fairly, with the goal of long-term customer trust.
• Professional Conduct: All team members are expected to treat customers, partners, and one another with professionalism and courtesy.

3. Service Availability

• Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (Pacific Time)
• Response Channels:
  • Email: [email protected]
  • Phone: 925-498-8709

We continuously train our team to stay up-to-date with industry standards and best practices in customer care.

4. Continuous Improvement

We value customer feedback and use it to:

• Improve our product selections
• Enhance delivery and fulfillment speed
• Strengthen the efficiency of our customer service processes

We are committed to growing responsibly by learning from every customer experience.

If you have questions about our team, service process, or wish to provide feedback, please don’t hesitate to contact us.