Return & Exchange Policy

At WILSON CARGOCONVOY LLC, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward return and exchange process.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

• The item must be returned within 30 days of delivery.
• The item must be unused, in its original packaging, and in resellable condition.
• Proof of purchase (order number or receipt) must be provided.

Items that are used, damaged due to misuse, or returned without original packaging may not be eligible for a refund or exchange.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

• Perishable or consumable kitchen items
• Customized or personalized products
• Clearance or final-sale items
• Items returned after 30 days from delivery

3. Exchange Policy

We accept exchanges for items that are defective or damaged upon arrival. If you receive a faulty product, please contact us within 7 days of delivery with:

• Your order number
• A description of the issue
• Clear photos showing the damage or defect

We will replace the item at no additional cost or provide a full refund, depending on product availability.

4. Return Process

To initiate a return, please follow these steps:

1. Contact our customer service at [email protected] with your order details.
2. Wait for confirmation and instructions before sending the item back.
3. Carefully pack the item and ship it to the return address provided.
4. Once received and inspected, a refund or exchange will be processed within 5–7 business days.

Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.

5. Refund Method

Refunds are issued to the original payment method used at checkout. Please allow 5–10 business days for the refund to appear in your account, depending on your bank or card issuer.

6. Questions and Support

If you have any questions regarding your return or exchange, contact our support team:

Email: [email protected]

Phone: 925-498-8709