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Return to shop1. What types of kitchen products do you offer?
We offer a wide selection of kitchenware including cookware, tableware, utensils, food storage containers, kitchen organizers, and more. All products are carefully selected for quality and functionality.
2. Do you ship internationally?
Currently, we ship within the United States only. We are working to expand our delivery services to other regions in the near future.
3. How long does shipping take?
Standard shipping typically takes 3–7 business days depending on your location. You will receive a tracking number via email once your order is shipped.
4. How can I track my order?
After your order is shipped, you will receive an email with a tracking link. You can also log into your account on our website to view your order status and tracking information.
5. What if I receive a damaged or incorrect item?
We’re sorry for the inconvenience! Please contact our customer service within 7 days of receiving your order, and we will arrange a replacement or refund. Kindly include photos of the damaged or wrong item for faster processing.
6. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in resellable condition. To initiate a return, please contact us at [email protected].
7. Can I cancel or modify my order after placing it?
If your order has not been processed or shipped, we may be able to cancel or modify it. Please contact us as soon as possible. Once shipped, changes or cancellations may not be possible.
8. Do you offer bulk purchasing or wholesale discounts?
Yes, we offer special pricing for bulk or wholesale orders. If you’re a retailer, restaurant, or distributor, please contact us to discuss partnership opportunities.
9. Are your products dishwasher and microwave safe?
Most of our products are dishwasher and microwave safe, but please check the product description or label for specific care instructions.
10. How can I contact customer service?
You can reach us by email at [email protected] or call us at 925-498-8709. Our support team is available Monday to Friday, 9:00 AM – 5:00 PM (PST).