Shipping Policy

Thank you for choosing WILSON CARGOCONVOY LLC.

We are dedicated to ensuring your products are delivered in a timely and secure manner. The following shipping policy outlines how we handle order processing, delivery times, shipping methods, and potential delays.

1. Order Processing Time

• All orders are processed within 1 to 2 business days, excluding weekends and public holidays.
• Orders placed after 2:00 PM Pacific Time will be processed on the next business day.
• Once your order is shipped, you will receive a shipping confirmation email containing tracking details.

2. Shipping Methods and Estimated Delivery Times

We offer several shipping options for orders within the United States:

Please note that delivery times are estimates and may vary depending on your location and the shipping carrier.

3. Shipping Areas

• We currently ship to all 50 states within the United States.
• At this time, we do not offer international shipping.
• We are unable to ship to P.O. Boxes, APO/FPO/DPO addresses, or U.S. Territories.

4. Shipping Carriers

We use trusted carriers such as UPS, USPS, and FedEx. The shipping carrier may vary based on the shipping address and selected delivery speed.

5. Shipping Confirmation and Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number.

Tracking information may take up to 24 hours to be updated by the carrier.

6. Delayed or Lost Shipments

While we strive to meet all delivery estimates, unforeseen circumstances may cause delays, including:

• Severe weather conditions
• Shipping carrier issues
• High seasonal demand (such as holidays or major sales events)
• Incorrect or incomplete shipping addresses

If your order is significantly delayed or appears lost in transit, please contact us at [email protected] with your order number, and we will investigate the issue promptly.

7. Order Changes and Cancellations

If you need to make a change or cancel your order, please contact us as soon as possible.

We cannot guarantee changes once an order has been processed or shipped.

8. Shipping Damages

If your item arrives damaged, please contact us within 7 days of delivery with photos of the damaged item and packaging. We will provide a replacement or issue a refund based on the situation.

9. Questions or Concerns

For any additional questions related to shipping, feel free to reach out to our customer service team:

• Email: [email protected]
• Phone: 925-498-8709
• Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (Pacific Time)